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Talk to us
Product questions, account trouble, or a bug — send a message and we reply by email. A real person reads every one.
Send a message
Include your operating system and DoDemo version if it is a bug — it saves a round trip. Messages go to the DoDemo team.
Billing and invoices
Payment methods, receipts, and cancellation live in the Stripe portal, linked from your account.
Open accountInstall or permissions
Blocked installer, or macOS not offering screen recording access? Tell us your OS version.
Download pageRefunds
Check the policy first, then message us from the email address you purchased with.
Refund policyCommon questions
- Where do I change billing or cancel?
- Payment methods, receipts, and cancellation live in the Stripe portal, linked from your account. You keep access until the end of the paid period.
- The installer is blocked, or macOS will not record the screen.
- Tell us your operating system version. macOS asks for screen, microphone, and camera access on the first launch. The download page lists the Mac and Windows builds.
- How do refunds work?
- Check the refund policy first, then message us from the email address you purchased with.