Refund Policy

Lifetime purchases include a 14-day money-back guarantee. Within 14 days of the purchase date you can ask for a full refund for any reason, including after you have installed and used DoDemo.

Monthly and yearly plans are subscriptions. Cancel anytime from your account. Cancellation stops the next renewal, and Pro access continues until the end of the period already paid. Unused subscription time is not prorated.

All payments are processed by Stripe. Stripe is the source of truth for charges, refunds, and subscription status. Approved refunds are issued to the original payment method via Stripe.

You may cancel a subscription at any time from the Stripe customer portal linked in your account. Cancellation stops future renewals. You keep Pro access until the end of the period you already paid for.

We generally do not prorate unused time after a renewal has been charged, except where required by law or where we approve a goodwill refund.

If you were charged because of a billing error, duplicate charge, or clear technical failure that prevented you from using Pro after a good-faith attempt to resolve it with us, contact support promptly. We will review and, when appropriate, refund or credit through Stripe.

Lifetime is a one-time purchase for ongoing Pro access on the purchasing account. For 14 days after the purchase date, email us and we will refund the charge in full. The reason can be anything, including a change of mind after you have used the app.

The 14 days start on the purchase date shown on the Stripe receipt. A request sent after that window is outside the guarantee. We still review billing errors, duplicate charges, and refunds required by law.

We may decline a refund when the account broke the Terms, including a shared login or other abuse, or when the purchase was already refunded.

Email us from the address on your purchase or use /contact. Include:

• The email on your DoDemo account / Stripe receipt.
• Approximate purchase date and plan (lifetime, monthly, or yearly).
• A short note if you want to tell us why. A reason is welcome and not required inside the 14-day Lifetime window.
• OS version and DoDemo version if you are reporting a technical problem.

We aim to respond within a few business days. Approved refunds appear according to your bank or card issuer’s timing after Stripe processes them.

When a refund is issued for a lifetime purchase or a subscription period, Pro entitlement for that purchase is removed. Exports go back to the free plan and include a DoDemo watermark. Local project files on your computer stay on your machine.

Please contact us before opening a chargeback. Chargebacks may result in immediate suspension of the account and Pro entitlement while we investigate. Fraudulent or abusive disputes may lead to permanent termination.

If a referred purchase is refunded or charged back, related affiliate commissions are reversed or adjusted in PromoteKit based on Stripe events, as described in the Affiliate Terms.

Nothing in this policy limits non-waivable rights you may have under the consumer protection laws of your country or state. If those laws require a refund in your situation, we will comply.

Refunds and billing help: team@dodemo.studio or /contact.